Returns and refunds

If a product is not right, you have 14 days from the day it reaches you to tell us. Write to info@rejuvenatebarbados.com or call us, and we will arrange the return.

Products must come back unopened and with the seal intact. Skincare is a hygiene category: once a product has been opened it cannot be resold or given to anyone else, so we cannot accept it back. This is not a preference, it is the rule that keeps what you buy safe.

Once the return reaches us we will refund the price of the product to the way you paid, within ten working days. The original delivery charge is not refunded unless the item was faulty or we sent the wrong thing.

If an item arrives damaged, faulty, or is simply not what you ordered, tell us within 48 hours. We will replace it or refund it in full, including delivery, and we will cover the cost of sending it back. The unopened rule above does not apply to a faulty item.

Booking a treatment is a request, not a confirmed appointment, until we speak with you. Any deposit is arranged directly with us at that point.

If you need to change or cancel an appointment, please give us at least 24 hours notice so the time can go to someone else. Cancelling inside 24 hours, or not arriving, means the deposit is not returned. Cancel with more notice and the deposit is refunded or moved to your new appointment, whichever you prefer.

We will always refund in full if we have to cancel, or if a practitioner decides at consultation that a treatment is not suitable for you.

Vouchers can be refunded while they are unused. Once a voucher has been redeemed, in whole or in part, it has been exchanged for a service and cannot be refunded. Vouchers are transferable, so an unused voucher can be passed to someone else.

The skincare professional course is free to enrol on at present, so there is nothing to refund. If paid enrolment opens later, the terms will be published here before anyone is charged.

Nothing on this page reduces the rights you have under Barbados consumer law. If a product is faulty, not as described, or unfit for its purpose, those rights apply whatever this policy says.